United Tactics & Training (“UTT”) understands that plans can change. However, firearms instruction requires advance scheduling, instructor preparation, range coordination, and dedicated training time. Once a training session is reserved, that time may no longer be available to other clients.

By registering for or purchasing a UTT training course, private instruction session, group package, or other training service, the participant acknowledges and agrees to the following Cancellation & Rescheduling Policy.

 

1. Cancellation by the Participant

All cancellations must be submitted directly to United Tactics & Training using the contact information provided on our website or booking confirmation.

Cancellations made 7 or more calendar days before the scheduled training date:

• Eligible for a refund of amounts paid, less any clearly disclosed non-refundable fees, deposits, or third-party charges.

• Any applicable refund will be processed using the original payment method.

Cancellations made less than 7 calendar days but more than 24 hours before the scheduled training date:

• The participant may be eligible for a partial refund at UTT’s discretion.

• A 30% administrative/cancellation fee may be deducted from the amount paid.

• Any non-refundable third-party costs or fees may also be deducted.

Cancellations made within 24 hours of the scheduled training time:

• No refund will be issued.

• The participant may request a reschedule, subject to availability and any applicable rescheduling fee.

No-shows:

• Failure to appear for a scheduled training session without providing advance notice will be treated as a cancellation within 24 hours.

• No refund will be issued.

• The session will be considered forfeited unless UTT, in its sole discretion, approves a reschedule.

 

2. Rescheduling by the Participant

Participants may request to reschedule a training session by contacting UTT as soon as possible.

Requests made 7 or more calendar days before the scheduled training date:

• May be rescheduled without an additional rescheduling fee, subject to instructor and range availability.

• The rescheduled session must be completed within the period established by UTT.

Requests made less than 7 days before the scheduled training date:

• May be subject to a rescheduling fee.

• Rescheduling is not guaranteed and is subject to instructor, facility, and course availability.

Requests made within 24 hours of the scheduled training time:

• May be considered on a case-by-case basis.

• A rescheduling fee may apply.

• UTT is not obligated to provide a refund or rescheduling opportunity.

A participant may be limited to one rescheduling request per booking, unless UTT approves an exception.

 

3. Repeated Rescheduling

Repeatedly rescheduling a training session may interfere with instructor availability and range scheduling.

UTT reserves the right to:

• Limit the number of times a participant may reschedule;

• Require additional payment before scheduling a new training date;

• Treat a booking as cancelled and forfeited if the participant repeatedly reschedules or fails to attend.

 

4. Group Training Cancellations

Group training reservations require additional scheduling and preparation and may involve multiple participants, instructors, and range arrangements.

The cancellation and refund terms applicable to a group booking will be based on the group reservation date, not the individual participant's ability to attend.

If one member of a group is unable to attend, UTT is not required to refund that individual's portion of the group booking.

Group organizers are responsible for communicating UTT's cancellation and rescheduling policy to all members of their group.

Unless otherwise agreed in writing, the group reservation remains subject to the original booking terms even if individual members later withdraw from the group.

 

5. Private Instruction

Private instruction sessions are reserved specifically for the participant or participants listed on the booking.

Because private instruction requires dedicated instructor time, cancellations and rescheduling requests are subject to the same deadlines and fees described above.

UTT may require payment in full before confirming a private instruction appointment.

 

6. Late Arrival

Participants are expected to arrive on time and prepared to begin training at the scheduled start time.

Arriving late does not automatically extend the scheduled training session.

If a participant arrives late, UTT may:

• Continue the session for the remaining scheduled time;

• Modify the training session to accommodate the remaining time;

• Require the participant to reschedule; or

• Consider the appointment forfeited if the participant's late arrival materially interferes with safe or effective instruction.

No refund is guaranteed for late arrival.

 

7. UTT-Initiated Cancellation or Rescheduling

UTT reserves the right to cancel, postpone, or reschedule training when reasonably necessary, including due to:

• Unsafe weather or environmental conditions;

• Range or facility closure;

• Range scheduling issues;

• Instructor illness, emergency, or unavailability;

• Equipment or operational issues;

• Government restrictions or facility requirements;

• Unsafe conditions;

• Insufficient enrollment for a particular course; or

• Other circumstances outside UTT's reasonable control.

When UTT cancels or reschedules a session, UTT will make reasonable efforts to provide the participant with the option to:

1. Transfer the booking to another available date; or

2. Receive a refund when appropriate under the circumstances.

UTT will make reasonable efforts to provide advance notice whenever circumstances allow. However, certain circumstances may require cancellation or rescheduling with little or no advance notice.

 

8. Weather and Range Conditions

Firearms training may take place at outdoor facilities where weather and environmental conditions can affect safety.

UTT will determine whether weather or range conditions are suitable for training. Participants should not assume that a session is cancelled because of weather unless UTT has directly communicated the cancellation or rescheduling.

If UTT determines that conditions are unsafe, UTT may postpone or reschedule the session.

 

9. Third-Party Range or Facility Closures

UTT may conduct training at private or public shooting ranges and other third-party facilities.

UTT does not own, operate, manage, or control third-party facilities unless expressly stated otherwise.

If a third-party range or facility closes, changes its operating requirements, becomes unavailable, or otherwise prevents a scheduled training session from occurring, UTT may reschedule the session in accordance with this policy.

Third-party facility policies may also apply and may affect available scheduling or refund options.

 

10. Participant Removal or Termination for Safety Reasons

UTT reserves the right to immediately stop or terminate a participant's training session when the participant:

• Violates a safety rule;

• Fails to follow instructor directions;

• Handles a firearm in an unsafe manner;

• Appears impaired;

• Acts aggressively, threateningly, or disruptively;

• Violates applicable law or range rules; or

• Creates a safety risk to themselves, instructors, other participants, range personnel, or the public.

When a participant is removed or denied further participation for safety or conduct reasons, the participant may forfeit all amounts paid and may not be entitled to a refund or rescheduling opportunity.

 

11. Transfer of Registration

Training registrations may not be transferred to another individual without prior approval from UTT.

A replacement participant must meet all applicable eligibility requirements and complete any required registration, waiver, safety, and legal documentation before participating.

UTT reserves the right to refuse a registration transfer when appropriate.

 

12. Emergency or Extraordinary Circumstances

UTT recognizes that genuine emergencies and extraordinary circumstances may occur.

UTT may, at its sole discretion, make exceptions to this policy for circumstances such as serious family emergencies, significant medical emergencies, natural disasters, or other circumstances that UTT reasonably determines warrant special consideration.

An exception granted in one situation does not create an obligation to grant an exception in another situation.

 

13. Refund Processing

Approved refunds will generally be returned to the original payment method.

Processing times may vary depending on the payment processor or financial institution. UTT is not responsible for delays caused by a participant's bank, credit-card company, payment processor, or other third party.

 

14. Deposits and Non-Refundable Fees

When a course, private instruction session, group package, or other service requires a deposit, the deposit may be designated as non-refundable or subject to the cancellation terms provided at the time of booking.

Any non-refundable deposits, administrative fees, range fees, processing fees, or other third-party charges will be clearly identified when applicable.

 

15. Agreement to Policy

By submitting payment, booking a training session, registering for a course, or otherwise reserving training services with United Tactics & Training, the participant acknowledges that they have reviewed and agreed to this Cancellation & Rescheduling Policy.

 

This policy is intended to be read together with UTT's Terms of Use, Firearms Training Terms & Conditions, Participant Waiver/Assumption of Risk and Release, and applicable range or facility rules.

If there is a conflict between documents, the order of precedence will be determined by the applicable agreement or as otherwise specified by UTT.

United Tactics & Training reserves the right to modify this policy from time to time. The version in effect at the time of booking will generally apply to that booking unless otherwise required by law or expressly agreed in writing.

 

United Tactics & Training

Houston, Texas

Phone: 713-682-9626

Email: info@uttraining.com

 

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