At United Tactics & Training (UTT), we take pride in the quality of our apparel and merchandise. If there is a problem with your order, please review the policy below.
Returns
Eligible apparel and merchandise may be returned within 14 days of delivery. Returned products must be unused, unworn, unwashed, and in their original condition with all original tags and packaging.
To request a return, please contact UTT before sending any merchandise back. Unauthorized returns may not be accepted.
Apparel & Hats
T-shirts, hoodies, hats, and other apparel may be returned when they are unworn, unwashed, and in original condition.
Items showing signs of wear, washing, odors, stains, damage, alterations, or other use are not eligible for return.
Customers are responsible for reviewing available sizing information before ordering. Returns or exchanges due to selecting the wrong size are subject to product availability and applicable return shipping costs.
Decals
Decals are eligible for return only when they are unused and have not been peeled, applied, cut, altered, or otherwise damaged.
Once a decal has been applied to a surface, it is considered used and cannot be returned or refunded.
First-Aid & Cleaning Kits
For safety and sanitary reasons, first-aid kits, individual medical supplies, cleaning kits, chemicals, liquids, and other sealed or consumable products are final sale once opened or used.
Unopened and unused kits may be eligible for return within the 14-day return period unless otherwise marked as final sale.
Custom, Personalized & Final-Sale Items
Custom-printed, personalized, special-order, made-to-order, clearance, and items specifically marked Final Sale are not eligible for return, exchange, or refund unless the item was defective, damaged during shipment, or UTT fulfilled the order incorrectly.
Damaged, Defective or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact UTT within 7 days of delivery.
Please provide your order number along with clear photographs of the item, packaging, and any damage or defect. After reviewing the claim, UTT may provide a replacement, exchange, store credit, or refund, as appropriate.
Exchanges
Eligible apparel may be exchanged for another available size or product. Exchanges are subject to current inventory and availability.
Customers are responsible for return shipping costs associated with size or preference exchanges unless the exchange is necessary because of an error made by UTT.
Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly fulfilled by UTT.
Original shipping and handling charges are non-refundable, except when required by applicable law or when the return results from an error by UTT.
We strongly recommend using a trackable shipping service when returning merchandise. UTT is not responsible for return packages lost or damaged while in transit.
Refunds
Returned merchandise will be inspected before a refund is approved. Approved refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, credit card company, or payment provider.
UTT reserves the right to deny a refund or exchange when merchandise does not meet the requirements of this policy.
Order Cancellations
Orders may only be canceled before they enter processing, production, or fulfillment. Once an order has entered production or shipped, it cannot be canceled and must follow the applicable return requirements.
Custom, personalized, or made-to-order merchandise cannot be canceled once production has begun.
Policy Abuse
UTT reserves the right to refuse returns, exchanges, or refunds when there is evidence of excessive returns, fraudulent activity, product misuse, alteration, or abuse of this policy.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.
United Tactics & Training reserves the right to update this Return & Refund Policy at any time.
